Returns, Exchanges and Refund

Requests for exchanges and refunds are only accepted if they are made within 50 business days from shipment date of the product via our CS email, If 50 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We will be responsible for refunds due to mis-delivered and/or defective products and will place the highest importance to process these requests as soon as possible. (Please note that refund can be made partially depending on condition of defective products and this will be decided by "Ballagrio".)

The amount of Refund is returned to the balance of the payment method or to store credit. When exchange requested items are out of stock or discontinued, It can be handled in refund.

1. Requirements for Exchange, Return
 Every request for exchange or refund should be contacted to our CS email :

The Request must contain :

  • Detail pictures of items
  • Pictures of all shipment label that are attached on the parcel
  • Exact order number
  • Exact Title of the item that you’re requesting for exchange or refund(Your request can be declined when it doesn’t fulfill above condition)

2. Please take into consideration that "Ballagrio" accepts.

Eligible for a Refund in the case that :

  • Cancellation requests made within 24 hours of payment
  • If your order remains [Preparing Products] status for 10 days or longer from the date of payment without any prior notification from our customer service, you can cancel your order via our CS email,
  • Product is misdelivered
  1. To be eligible for a return, your item must be unused and in the same condition that you received it. (It must also be in the original packaging. Labels and tags are intact and the products have not been use.)
  2.  You must return the free gift in its original condition along with your returning item in order to receive the full refund.

Ineligible for a Refund in the case that :

  • Customer requests a refund due to change of mind (size, color, etc.)
  • Customer requests to cancel the whole order which contains out of stock products
  • Customer requests a refund for damaged or deformed products due to the customer’s responsibility
  • Customer requests a refund for products that have no tags or labels

3. Refund for Failed delivery

In the case that delivery is failed with the reasons beyond Ballagrio's responsibility, Refund for the failed delivery parcel will be made when "Ballagrio" receives the parcel back. To deduct Return shipping cost, original shipping cost for the order will not be returned to the buyer.

This will be adopted in such cases :

  • Unknown : Wrong recipient’s information from a buyer
  • Moved : Wrong address from a buyer / Buyer moved after making an order without updating address when making an order
  • Absence : Buyer was not able to receive delivery because of absence
  • Refused : Buyer refused to receive the parcel
  • Unclaimed : Buyer didn’t go through Customs procedure

4. Request for Return of Complaint (if applicable)

If you have any trouble after using the cosmetic product, we recommend you stop using it first.

If you have any problem with the item, we can give you a refund in this case: You should take a photo with a proof and send it or give us a medical certificate. We will send it to the manufacture Company as a proof. (In the event of dissatisfaction after using it, it is difficult to return.)

Ballagrio's products are simple cosmetics, not medical products.

5.  Non-refundable Shipping costs

You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
6.  Combined Delivery refund case
If customer purchase more then one item, delivery goes together. However, if customer purchase items and one of them is sold out, we refund the item and deliver other items which customer purchase.