Wholesale Guide

Welcome to the Ballagrio Wholesale Program.
We provide authentic Korean skincare, cosmetics, and K-beauty products directly from Korea for retailers, distributors, beauty stores, eCommerce sellers, and social commerce businesses worldwide.

• Low MOQ for small and growing businesses
• Competitive wholesale pricing
• Access to trusted Korean beauty brands
• Ready-to-Ship and Pre-order options
• Global shipping from Korea
• Dedicated wholesale support

We welcome applications from:

• Online stores
• TikTok Shop sellers
• Instagram and social commerce sellers
• Beauty retailers
• Distributors
• Professional beauty businesses

Wholesale pricing is only available to approved wholesale members.
To apply, please submit your business information through our wholesale registration form.
Applications are reviewed manually and approval is subject to our internal verification process.
Please note that wholesale access may be restricted in certain countries due to exclusive distribution agreements or regulatory requirements.

• First Order: USD 500 minimum
• Reorder: USD 300 minimum

Product-specific MOQ requirements may apply.

Ready-to-Ship products are available for immediate fulfillment.
Pre-order products are ordered from suppliers after purchase and fulfillment timelines may vary depending on supplier availability.
Ready-to-Ship and Pre-order products may be subject to separate fulfillment schedules.

For wholesale inquiries, partnership opportunities, or large-volume orders, please contact our team.

We look forward to growing with your business.

To support both new and growing businesses, we offer flexible wholesale purchasing with low minimum order requirements.

Standard Wholesale Requirements

• First Order: USD 500 minimum
• Reorder: USD 300 minimum

2026 Launch Promotion

To support new wholesale partners, first-time wholesale customers may place their first order with a minimum purchase value of USD 300.This promotional offer is valid through December 31, 2026.

Most products have a minimum order quantity (MOQ) of 2 units per SKU.
Specific MOQ requirements may vary by product and will be displayed on the product page.

Additional discounts may be available based on purchase quantity or order value.
Eligible discounts will be automatically applied at checkout according to the current wholesale pricing rules.

Ready-to-Ship products are available from current inventory and can be ordered according to the product-specific MOQ requirements.

Pre-order products may have different MOQ requirements depending on supplier conditions and production schedules.
Please refer to the product page for the latest information or contact us before placing your order.

• MOQ requirements apply to each SKU individually unless otherwise stated.
• Minimum order values are calculated based on the product subtotal before shipping charges and taxes.
• Orders that do not meet the applicable MOQ or minimum order value requirements cannot be processed.
• We reserve the right to update MOQ requirements without prior notice.

We provide worldwide wholesale shipping directly from Korea to approved wholesale customers.
Our shipping methods and available destinations may vary depending on the destination country, shipment value, weight, and local import regulations.

We currently ship to selected countries worldwide.
Shipping availability may change based on carrier service conditions, customs regulations, and local restrictions.
If your country is not available during checkout, please contact us for assistance.

Orders are shipped using trusted international logistics partners and carriers.
Available shipping methods may vary by destination and order size.
Shipping rates are automatically calculated at checkout based on shipment weight and destination.

Import duties, taxes, VAT, GST, customs clearance fees, and other government charges may apply depending on the destination country.
Where applicable, these charges will be calculated and collected during checkout.
Buyers are responsible for complying with local import regulations and resale requirements.

Customs authorities may request additional information or documentation, including but not limited to:

• Product information
• Ingredient lists
• Product images
• Commercial invoices
• Other import-related documentation

Buyers are responsible for providing any required information requested by customs authorities in their country.

Estimated delivery times vary by destination and shipping method.
Please note that customs inspections, local carrier delays, public holidays, weather conditions, and other circumstances beyond our control may affect delivery times.
Estimated delivery dates are provided as a reference only and are not guaranteed.

Large-volume orders, oversized shipments, or shipments requiring special handling may require a separate shipping quotation.
Please contact us before placing large-volume wholesale orders.

Customers are responsible for providing accurate shipping information.
Additional shipping charges, return fees, customs charges, or disposal fees resulting from incorrect recipient information may be charged to the customer.

If a shipment is returned, rejected, abandoned, or disposed of due to customs issues, import restrictions, missing documentation, unpaid charges, or incorrect recipient information, any related costs may be deducted from the refund amount or charged to the customer.

Shipping policies may be updated without prior notice due to carrier requirements, customs regulations, or operational changes.

Pre-order products allow wholesale customers to reserve products before they become available in our warehouse.
Pre-order items are sourced and prepared based on customer demand and supplier availability. Please review the following policy carefully before placing a pre-order.

Pre-order products are available in case-pack quantities only.
The required case quantity for each product is displayed on the product page and must be ordered accordingly.
Orders that do not meet the required case quantity cannot be processed.

Estimated shipping schedules for pre-order products are provided as a reference only.
Actual fulfillment timelines may vary depending on supplier production schedules, inventory availability, customs processing, logistics conditions, and other factors beyond our control.
For this reason, estimated shipping dates are intentionally provided with a buffer period and should not be considered guaranteed delivery dates.
Customers who require products urgently are strongly encouraged to contact us before placing an order to confirm the latest availability and estimated shipping schedule.

Pre-order orders may be canceled within 24 hours of order placement.
After 24 hours, supplier procurement and order processing may have already begun, and cancellations, modifications, or reductions in quantity are no longer permitted.

Supplier production schedules and inventory availability may change without prior notice.
As a result, pre-order fulfillment schedules may occasionally be delayed.
We will make reasonable efforts to notify customers of significant delays whenever possible.

In rare cases, a supplier may be unable to fulfill part or all of a pre-order.
If this occurs, customers will be offered one of the following options:

• Replacement product (if available)
• Store credit
• Full refund for the affected item(s)

Ready-to-Ship products and Pre-order products may be processed and shipped separately.
Customers should review product availability carefully before placing an order.

• Pre-order products are reserved based on supplier availability.
• Estimated fulfillment dates are subject to change without prior notice.
• Case-pack requirements must be followed for all pre-order products.
• Customers with urgent delivery requirements should contact us before ordering.
• By placing a pre-order, customers acknowledge and accept the terms outlined in this policy.

Please complete our wholesale registration form and provide your business information. All applications are reviewed manually.

We welcome applications from retailers, distributors, online sellers, TikTok Shop sellers, social commerce businesses, and beauty professionals.

No. Wholesale account approval is subject to internal review. Certain countries or sales channels may be restricted due to distribution agreements or regulatory requirements.

Standard requirements:

• First Order: USD 500 minimum
• Reorder: USD 300 minimum

For 2026, new wholesale customers may place their first order with a minimum purchase value of USD 300.

Most products have a minimum order quantity of 2 units per SKU.
Specific MOQ requirements will be displayed on the product page.

Yes. Additional discounts may be available based on order value or purchase quantity.

We ship to selected countries worldwide. Available destinations may change depending on carrier availability and local regulations.

Shipping costs are calculated automatically based on shipment weight and destination.

Duties, taxes, VAT, GST, customs fees, and other import charges vary by destination country.
Where applicable, these charges will be calculated and collected during checkout.

Shipping times vary depending on destination, customs clearance, and carrier conditions.
Estimated delivery times are not guaranteed.

Pre-order products are items that are not currently available in stock but can be reserved before arrival.

Yes. Pre-order orders may be canceled within 24 hours of order placement.
After 24 hours, cancellations are no longer possible.

Estimated dates are based on supplier information and are provided as a reference only.
Customers requiring urgent delivery should contact us before placing an order.

Customers will be offered:

• Replacement product
• Store credit
• Full refund for affected items

Yes. We source authentic Korean beauty products directly from authorized suppliers and distributors in Korea.

Depending on product availability, we may be able to provide:

• Ingredient Lists
• Product Images
• Product Information
• COA
• MSDS

Please contact us before placing an order if specific documentation is required.
Availability of documents may vary by brand and product.

Available payment methods will be displayed during checkout.

Net Terms may be available for approved wholesale customers and customer groups.
Please contact us for more information.

Please contact us. We may be able to source additional Korean beauty brands and products upon request.

Please use our contact form or email us directly for wholesale inquiries.

Due to the nature of wholesale transactions, all wholesale orders are subject to the following return and refund policy.
By placing a wholesale order, customers acknowledge and agree to the terms outlined below.

Wholesale orders are generally non-returnable and non-refundable.
Returns or refunds will not be accepted for:

• Change of mind
• Buyer’s remorse
• Over-ordering
• Slow sales or inventory issues
• Incorrect product selection by the customer
• Local import restrictions or resale limitations
• Customs delays or customs inspections beyond our control

If you receive damaged, defective, missing, or incorrect items, please contact us within 7 days of delivery.
To process your claim, we may request:

• Photos of the products
• Photos of the shipping box
• Photos of shipping labels
• Additional supporting information

Approved claims may be resolved through:

• Replacement products
• Store credit
• Partial refund
• Full refund (where applicable)

Pre-order orders may be canceled within 24 hours of order placement.
After 24 hours, supplier procurement and order processing may have already begun and cancellations, modifications, or quantity reductions are not permitted.

Customers are responsible for ensuring compliance with local import regulations and resale requirements.
Refunds will not be issued for orders delayed, rejected, returned, abandoned, confiscated, or destroyed due to customs issues, missing documentation, import restrictions, or local regulatory requirements.

If a shipment is returned due to:

• Incorrect shipping information
• Failure to accept delivery
• Failure to complete customs procedures
• Failure to pay applicable charges
• Customer refusal

Any return shipping costs, customs charges, carrier fees, or disposal fees may be deducted from any eligible refund.

Approved refunds will be processed using the original payment method whenever possible.
Refund processing times may vary depending on the payment provider and financial institution.

We reserve the right to modify this policy without prior notice.