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Wholesale Program

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MOQ Policy

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Shipping Policy

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Pre-order Policy

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FAQ

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Returns & Refund Policy

BALLAGRIO

Wholesale Program

Welcome to the Ballagrio Wholesale Program.
We provide authentic Korean skincare, cosmetics, and K-beauty products directly from Korea for retailers, distributors, beauty stores, eCommerce sellers, and social commerce businesses worldwide.

Need Help?
For wholesale inquiries, partnership opportunities, or large-volume orders, please contact our team.
Contact Us

  • Why Partner With Us?

    • Low MOQ for small and growing businesses
    • Competitive wholesale pricing
    • Access to trusted Korean beauty brands
    • Ready-to-Ship and Pre-order options
    • Global shipping from Korea
    • Dedicated wholesale support

  • Who Can Apply?

    We welcome applications from:
    • Online stores
    • TikTok Shop sellers
    • Instagram and social commerce sellers
    • Beauty retailers
    • Distributors
    • Professional beauty businesses

  • Wholesale Account Approval

    • Wholesale pricing is only available to approved wholesale members.
    • To apply, please submit your business information through our wholesale registration form.
    • Applications are reviewed manually and approval is subject to our internal verification process.
    • Please note that wholesale access may be restricted in certain countries due to exclusive distribution agreements or regulatory requirements.

  • Minimum Order Requirements

    • First Order: USD 500 minimum
    • Reorder: USD 300 minimum
    Product-specific MOQ requirements may apply.

  • Ready-to-Ship & Pre-order Products

    • Ready-to-Ship products are available for immediate fulfillment.
    • Pre-order products are ordered from suppliers after purchase and fulfillment timelines may vary depending on supplier availability. 
    • Ready-to-Ship and Pre-order products may be subject to separate fulfillment schedules.

BALLAGRIO

MOQ Policy 

To support both new and growing businesses, we offer flexible wholesale purchasing with low minimum order requirements.

  • Minimum Order Value

    2026 Launch Promotion
    • First Order: USD 300
    • Reorder: USD 300
    ★ Regular requirement resumes in 2027

  • Product MOQ

    Most products have a minimum order quantity (MOQ) of 2 units per SKU.
    Specific MOQ requirements may vary by product and will be displayed on the product page.

  • Volume Discounts

    Additional discounts may be available based on purchase quantity or order value.
    Eligible discounts will be automatically applied at checkout according to the current wholesale pricing rules.

  • Ready-to-Ship Products

    Ready-to-Ship products are available from current inventory and can be ordered according to the product-specific MOQ requirements.

  • Pre-order Products

    Pre-order products may have different MOQ requirements depending on supplier conditions and production schedules.
    Please refer to the product page for the latest information or contact us before placing your order.

  • Important Notes

    • MOQ requirements apply to each SKU individually unless otherwise stated.
    • Minimum order values are calculated based on the product subtotal before shipping charges and taxes.
    • Orders that do not meet the applicable MOQ or minimum order value requirements cannot be processed.
    • We reserve the right to update MOQ requirements without prior notice.
BALLAGRIO

Shipping Policy

We provide worldwide wholesale shipping directly from Korea to approved wholesale customers.

Our shipping methods and available destinations may vary depending on the destination country, shipment value, weight, and local import regulations.

  • Shipping Destinations

    We currently ship to selected countries worldwide.
    Shipping availability may change based on carrier service conditions, customs regulations, and local restrictions.
    If your country is not available during checkout, please contact us for assistance.

  • Shipping Methods

    Orders are shipped using trusted international logistics partners and carriers.
    Available shipping methods may vary by destination and order size.
    Shipping rates are automatically calculated at checkout based on shipment weight and destination.

  • Duties, Taxes & Customs

    Import duties, taxes, VAT, GST, customs clearance fees, and other government charges may apply depending on the destination country.
    Where applicable, these charges will be calculated and collected during checkout.
    Buyers are responsible for complying with local import regulations and resale requirements.

  • Customs Clearance

    Customs authorities may request additional information or documentation, including but not limited to:
    • Product information
    • Ingredient lists
    • Product images
    • Commercial invoices
    • Other import-related documentation
    Buyers are responsible for providing any required information requested by customs authorities in their country.

  • Shipping Time

    Estimated delivery times vary by destination and shipping method.
    Please note that customs inspections, local carrier delays, public holidays, weather conditions, and other circumstances beyond our control may affect delivery times.
    Estimated delivery dates are provided as a reference only and are not guaranteed.

  • Large Orders

    Large-volume orders, oversized shipments, or shipments requiring special handling may require a separate shipping quotation.
    Please contact us before placing large-volume wholesale orders.

  • Incorrect Shipping Information

    Customers are responsible for providing accurate shipping information.
    Additional shipping charges, return fees, customs charges, or disposal fees resulting from incorrect recipient information may be charged to the customer.

  • Returned, Rejected, or Undeliverable Shipments

    If a shipment is returned, rejected, abandoned, or disposed of due to customs issues, import restrictions, missing documentation, unpaid charges, or incorrect recipient information, any related costs may be deducted from the refund amount or charged to the customer.

  • Policy Updates

    Shipping policies may be updated without prior notice due to carrier requirements, customs regulations, or operational changes.
BALLAGRIO

Pre-order Policy

Pre-order products allow wholesale customers to reserve products before they become available in our warehouse.
Pre-order items are sourced and prepared based on customer demand and supplier availability. Please review the following policy carefully before placing a pre-order.

  • Minimum Order Quantity

    Pre-order products are available in case-pack quantities only.
    The required case quantity for each product is displayed on the product page and must be ordered accordingly.
    Orders that do not meet the required case quantity cannot be processed.

  • Estimated Fulfillment Time

    Estimated shipping schedules for pre-order products are provided as a reference only.
    Actual fulfillment timelines may vary depending on supplier production schedules, inventory availability, customs processing, logistics conditions, and other factors beyond our control.
    For this reason, estimated shipping dates are intentionally provided with a buffer period and should not be considered guaranteed delivery dates.
    Customers who require products urgently are strongly encouraged to contact us before placing an order to confirm the latest availability and estimated shipping schedule.

  • Order Cancellation

    Pre-order orders may be canceled within 24 hours of order placement.
    After 24 hours, supplier procurement and order processing may have already begun, and cancellations, modifications, or reductions in quantity are no longer permitted.

  • Supplier Delays

    Supplier production schedules and inventory availability may change without prior notice.
    As a result, pre-order fulfillment schedules may occasionally be delayed.
    We will make reasonable efforts to notify customers of significant delays whenever possible.

  • Supplier Shortages

    In rare cases, a supplier may be unable to fulfill part or all of a pre-order.
    If this occurs, customers will be offered one of the following options:
    • Replacement product (if available)
    • Store credit
    • Full refund for the affected item(s)

  • Separate Fulfillment

    Ready-to-Ship products and Pre-order products may be processed and shipped separately.
    Customers should review product availability carefully before placing an order.

  • Important Notes

    • Pre-order products are reserved based on supplier availability.
    • Estimated fulfillment dates are subject to change without prior notice.
    • Case-pack requirements must be followed for all pre-order products.
    • Customers with urgent delivery requirements should contact us before ordering.
    • By placing a pre-order, customers acknowledge and accept the terms outlined in this policy.
BALLAGRIO

FAQ - Wholesale Accounts

  • How do I apply for a wholesale account?

    Please complete our wholesale registration form and provide your business information. All applications are reviewed manually.

  • Who can apply for a wholesale account?

    We welcome applications from retailers, distributors, online sellers, TikTok Shop sellers, social commerce businesses, and beauty professionals.

  • Is approval guaranteed?

    No. Wholesale account approval is subject to internal review. Certain countries or sales channels may be restricted due to distribution agreements or regulatory requirements.
BALLAGRIO

FAQ - Orders & MOQ

  • What is the minimum order value?

    Standard requirements:
    • First Order: USD 500 minimum
    • Reorder: USD 300 minimum
    ★ For 2026, new wholesale customers may place their first order with a minimum purchase value of USD 300.

  • What is the MOQ per product?

    Most products have a minimum order quantity of 2 units per SKU.
    Specific MOQ requirements will be displayed on the product page.

  • Do you offer volume discounts?

    Yes. Additional discounts may be available based on order value or purchase quantity.
BALLAGRIO

FAQ - Shipping

  • Which countries do you ship to?

    We ship to selected countries worldwide. Available destinations may change depending on carrier availability and local regulations.

  • How are shipping costs calculated?

    Shipping costs are calculated automatically based on shipment weight and destination.

  • Are duties and taxes included?

    Duties, taxes, VAT, GST, customs fees, and other import charges vary by destination country.
    Where applicable, these charges will be calculated and collected during checkout.

  • How long does shipping take?

    Shipping times vary depending on destination, customs clearance, and carrier conditions.
    Estimated delivery times are not guaranteed.
BALLAGRIO

FAQ - Pre-order Products

  • What is a Pre-order product?

    Pre-order products are items that are not currently available in stock but can be reserved before arrival.

  • Can I cancel a Pre-order?

    Yes. Pre-order orders may be canceled within 24 hours of order placement.
    After 24 hours, cancellations are no longer possible.

  • How are estimated shipping dates determined?

    Estimated dates are based on supplier information and are provided as a reference only.
    Customers requiring urgent delivery should contact us before placing an order.

  • What happens if a supplier cannot fulfill a Pre-order?

    Customers will be offered:
    • Replacement product
    • Store credit
    • Full refund for affected items
BALLAGRIO

FAQ - Products & Documentation

  • Are your products authentic?

    Yes. We source authentic Korean beauty products directly from authorized suppliers and distributors in Korea.

  • Can you provide product documentation?

    Depending on product availability, we may be able to provide:
    • Ingredient Lists
    • Product Images
    • Product Information
    • COA
    • MSDS
    Please contact us before placing an order if specific documentation is required.
    Availability of documents may vary by brand and product.

  • Are duties and taxes included?

    Duties, taxes, VAT, GST, customs fees, and other import charges vary by destination country.
    Where applicable, these charges will be calculated and collected during checkout.

  • How long does shipping take?

    Shipping times vary depending on destination, customs clearance, and carrier conditions.
    Estimated delivery times are not guaranteed.
BALLAGRIO

FAQ - Payments

  • What payment methods do you accept?

    Available payment methods will be displayed during checkout.

  • Do you offer Net Terms?

    Net Terms may be available for approved wholesale customers and customer groups.
    Please contact us for more information.